FAQs

Introduction
About THE
The Home Entrepreneurs is an ideal platform for talented individuals- artists, designers, craftspeople, makers and creators. We aim to create a place where skilled independent sellers can sell their products to reach a wider customer base. We are an e-commerce lifestyle store that connects customers with handcrafted, thoughtfully-made goods- supporting creativity, skill and sustainability.
What do we Offer?
THE offers sellers a platform where they can create their online shop to sell their creative products at zero registration fee. We take care of everything from listing their products, promoting it through our digital marketing campaigns, to distributions and deliveries. We are a substantial community of sellers with a variety of expertise in clothing, footwear, jewelry, accessories, artwork, healthy food options and more.
Seller FAQ
How do I become a seller?
Fill our online application form that will take just 2 minutes of your time, we'll review it and get back to you within 24 hours to help you with setting up your own e-store with us.
What do I need to register as a seller on THE?
You will need to give us the following information: Your business details (Company name, Brand Name, Address, Product details), Your contact details (Phone number, Email ID) and License Details (DED, Trading/ General Trading License).
How would my products be shipped?
You do not need to worry about your product shipments. Just keep the products packed, and our delivery partner will pick them up from you and get them delivered.
Would you be storing my products in your warehouse?
We work on a drop shipping model. We do not have a warehouse (yet). The products are picked from your home by our delivery partner and delivered directly to the buyer.
Do I have to incur the shipping cost?
The shipping cost is auto-calculated at checkout, and has to be paid by the buyer.
Where can I see the orders placed?
You would be able to see all the orders placed on the platform, along with other details, on the dedicated seller dashboard which will be provided to you.
I am operating on a very small scale and do not have a ready inventory of all my products at all times. Can I still list my products?
At THE, we understand that when operating from home, you can only work at limited capacity. You do not need to have a ready inventory for any product that you list on our platform, and you can work entirely on pre-orders as well.
Do I need to enter into an agreement with THE before I can list my products?
Yes, you would have to read and accept our Seller Agreement before onboarding with THE.
Orders & Shipping
How do I know if my order is confirmed?
Orders placed on THE are sent to the respective seller. The order is confirmed once it is accepted by the seller, post which a confirmation mail including order details, is sent to the customer’s registered email ID.
I got an email that my order is cancelled. But I didn’t cancel it. What should I do?
Occasionally, sellers may cancel the order(s) if the product is out of stock. In such a case, an email will be sent to the customer’s registered email ID informing about the cancellation. In case it’s a prepaid order, the amount will be credited back to the payment source account within 5 working days.
Can I cancel a single item in my order?
No, customers cannot cancel a single item in order. They need to cancel the entire order and place a new order with required items.
Note: Items can be cancelled only within 30 minutes since the order was placed.
I did not get my full order. What should I do?
In case the customer order has items from different sellers, they may be shipped at different times (as per timelines provided on the product page). In such cases, complete order may be delivered via multiple packages. Dispatch details of items will be sent on email, as and when they are shipped. In a few cases, items from the same seller may not be dispatched together. Details of items shipped in a particular shipment will be provided in dispatch intimation email. In such cases, please check your email for further details regarding dispatch of remaining items.
Delivery & Tracking
How long will it take to get my order?
Most orders are delivered within 1-10 days of dispatch. Tentative time to dispatch is provided against each product on the product description page of the website.
Do we have a Cash on Delivery option?
Yes, we accept Cash On Delivery on all orders with an additional cost of AED 10.
My order was delivered but the items inside the packet were damaged. What should I do?
Please send an email with original packaging and the picture of the damaged product/s at [email protected]eurs.com (Email subject line: Damaged order Received, with order number) We shall investigate the case with the Seller and logistics partner and get back with a solution on registered email ID within 2 working days. A refund, if applicable, will be processed in such cases. All such cases need to be highlighted within 30 minutes of delivery (for perishable goods) and within 48 hours of delivery for non-perishable goods.
I don't want to receive my order, what should I do?
All orders placed on THE can be cancelled within 30 minutes of order placement. You cannot cancel an order after 30 minutes or once it is dispatched.
Payments
What Payment methods do we provide and accept?
We provide Cash On Delivery(COD), Card on Delivery and Online payment through all debit and credit cards.
What currencies can I use?
UAE dirham
Is your price inclusive of VAT?
No, all our prices are excluding VAT.
Returns, Cancellations & Refunds
What is THE return & exchange policy?
THE hosts products from homepreneurs and individual sellers and doesn't Prepare/store any products. Each seller has their own return & exchange policy. Please read it in description before placing your order.
How can I return my order?
To initiate the return process, kindly send us an email on [email protected] support team will assist you with the return process. Please note that return can be initiated only for return eligible items. Return eligibility of an item can be checked on the Product Description Page. Please note that in special cases where a non-returnable item is approved for return, logistics charges will be deducted from the refund.
How can I cancel my order?
Orders can be cancelled within 30 times of order placement. Once the seller has confirmed the order, it cannot be cancelled. However, if you still wish to cancel the order, please drop an email with a cancellation request at [email protected] and we will do our best to get the order cancelled.
How will I get my refund? When will it be processed?
Cancelled orders - Refunds for Prepaid cancelled orders are processed within 5 working days and should reflect in the customer's payment source account within 7 working days.

Returned orders - Refunds will be processed after the returned items reach the seller and are checked for quality. Refunds will be processed if the goods are in original condition with tags (if any).

For prepaid orders, refunds will be processed in the original payment mode and should reflect in the account within 5 working days of initiating the refund.

Please note:
1. If you used a promo code or discount at the time of purchase, at the time of refund you will be credited only for the final amount you paid after using the promo code.
2. All refunds are subject to quality inspection and approval by the seller. THE bears no responsibility in case of a dispute arising on account of refund being declined by the seller

For Cash on Delivery orders, a link will be sent to the registered email and mobile number. Requisite account details can be provided on the link for instant processing of refund.